Information We Collect

Business Contact Details

When you reach out to us or place an order, we collect basic information like your name, company name, email address, phone number, and delivery address. This helps us process orders and keep you updated about your arrangements.

Order Information

We keep records of what you've ordered—flower types, arrangements, delivery preferences, special messages, and any specific requests you've made. This helps us understand your preferences and serve you better next time.

Payment Data

Payment information is handled through secure payment processors. We don't store complete card details on our systems—just enough transaction information to process your order and handle any potential issues that might come up.

Website Activity

Our website collects standard technical information like IP addresses, browser types, and which pages you visit. This helps us improve the site and make sure it works smoothly for everyone.

How We Use Your Information

We use the information we collect for several straightforward purposes:

• Processing and delivering your flower arrangements to the right people at the right time
• Communicating with you about orders, delivery updates, and any questions you might have
• Improving our services based on what works well and what could be better
• Sending occasional updates about seasonal offerings or new services if you've opted in
• Meeting legal requirements and maintaining proper business records
• Handling billing, payments, and resolving any issues that arise

Data Storage and Security

Your information is stored on secure servers with appropriate technical protections. We use encryption for sensitive data and limit access to team members who actually need it to do their jobs.

While we take security seriously and use industry-standard measures, no system is completely foolproof. We're continuously updating our practices to stay ahead of potential risks.

How Long We Keep Your Data

We hold onto your information for as long as needed to provide services and meet legal obligations. Order records are typically kept for seven years to comply with Azerbaijan tax and business regulations. If you haven't ordered from us in over three years and haven't asked us to keep your details, we may remove them from active systems.

Your Rights

You have several rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can ask us to remove your data, though we might need to keep some records for legal reasons
• Objection: You can object to certain types of data processing, like marketing communications
• Portability: Request your data in a format you can take elsewhere

To exercise any of these rights, just contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe—usually within 30 days.

Sharing Your Information

We share information only when necessary to deliver our services:

Delivery Partners

We work with trusted delivery services to get arrangements where they need to go. They receive recipient names, addresses, and delivery instructions—only what's needed to complete the delivery.

Payment Processors

Payment transactions go through secure third-party processors who handle the technical side of accepting payments. They follow strict security standards and don't use your payment information for anything else.

Service Providers

We work with a few trusted companies who help with website hosting, email communications, and customer management tools. They're contractually required to protect your data and use it only for providing services to us.

Legal Requirements

Sometimes we're legally required to share information with authorities—for tax purposes, legal proceedings, or regulatory compliance in Azerbaijan. We only share what's specifically required by law.

Cookies and Tracking

Our website uses cookies—small files that help the site remember your preferences and work properly. Some are essential for the site to function, while others help us understand how visitors use the site so we can make improvements.

You can control cookie settings through your browser. Keep in mind that blocking certain cookies might affect how well the site works for you.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the date at the top and may notify regular clients directly.

It's worth checking back occasionally to stay informed about how we're protecting your information. We try to keep this document as straightforward and readable as possible—privacy policies don't have to be impenetrable legal documents.